- Seasonal and Gifts
- Chocolate Assortments
- Make Your Own Assortment
- Bars & Figurines
- Gift & Shipment Upgrades
- Cafe Menu
- Special Offers
Shipping: FedEx and USPS
Sign up for FedEx Delivery Manager to take control of you Leonidas deliveries (see link below)
Shipping Terms - Shipments are sent from Chicago, IL
by purchasing the product in this webstore, you agree on the terms below.
Free FedEx ground/home and USPS shipping apply only continental United States (AK, HI excluded) with day-time peak temperatures below 72 degrees. States like FL, LA, TX, CA, AZ, NV, GA, SC, NM, MS can have higher temperatures (https://weather.com/maps/ustemperaturemap) and require 2-day air shipping for an additional estimated rate of $17/lb. (added to your original amount or charged separately if paid by PayPal). We will contact you in higher temperature states before shipping the chocolates and incurring the additional charge.
MANAGE YOUR SHIPMENTS:
To avoid chocolate melting outside of your home or being stolen, we strongly advise to have product shipped to place of work or request FedEx to keep the package in the nearest FedEx location, or have the item delivered to your airconditioned place of work like office. You can manage your incoming FedEx shipments by signing up with FedEx delivery manager at:https://www.fedex.com/apps/fdmenrollment/?locale=en_US. USPS shipments can be also tracked via USPS website. This functionality provides you control of your incoming Leonidas FedEx shipments. We are not responsible for heat damages with 2-day, 3-day FedEx Express, FedEx Ground or Home Delivery shipments, or if the recipient is not present at the time of the delivery.
NOTE THAT FEDEX DOES NOT GUARANTEE DELIVERY TIMES EVEN IF YOU CHOOSE OVERNIGHT, 2ND DAY AIR OR 3RD DAY AIR. FEDEX DOES NOT REIMBURSE EVEN IF THE PACKAGES ARE NOT DELIVERED ON TIME. PLEASE CONTACT US TO EXPLORE OTHER OPTIONS LIKE UPS OR USPS. LEONIDAS-USA.COM IS NOT RESPONSIBLE FOR FEDEX OR WEATHER RELATED DELAYS, DAMAGES OR LOSSES.
Your shipment is treated with the same care as in making Leonidas delicious chocolates. We specially package and ship your gift so that it should arrive in perfect condition, but it is important that you will manage closely the receiving of the product. Unfortunately in some instances FedEx or USPS mishandles the packages and you need to file a claim with them in such cases. Each order comes with Leonidas packaging, and upon request, we'll also include a complimentary gift card with your personal message.
Our world-famous chocolates are fresh and flown in weekly from Brussels, Belgium. Our chocolates are made of the freshest ingredients and should be consumed within 30 days of delivery. Leonidas chocolate maintains its freshness the best in a cool and dry area with temperatures between 59 and 65 degrees.
Our chocolates are shipped from Leonidas-USA.com, 1907 Central Street, Evanston, IL 60201 by FedEx or USPS. We are not responsible for damages, losses or delays caused by FedEx, USPS or the customer negligence - please refer to www.Fedex.com to shipping terms and damages. We may elect to require a signature for delivery and hold the shipment if there is a chance of heat damage. Leonidas is not responsible for the product after it has been handed over to the carrier (FedEx) - the customer is responsible for ensuring timely receiving of the product and mitigating all and any weather, theft, physical or other damages at the destination. Please review your addresses carefully before submitting - we will charge an additional $12 for an incorrect address. We strongly recommend signing up for the FedEx Shipping Manager service that allows the recipient to control the delivery dates and hold the shipments at FedEx location if necessary.
Note: Free FedEx Ground shipping for orders over $49 varies by state and time of the year. Generally, the states with day-time temperatures over 70 Fahrenheit are disabled in the checkout. Some exceptions may apply, but please contact our customer service if you have any questions. 2-day shipping typically is very cost-efficient and also required for a warm climate.
For your time-definite needs, FedEx Express delivers on Saturday in many U.S. cities with FedEx First Overnight®, FedEx Priority Overnight®, and FedEx 2Day® services. Saturday is a standard delivery day with FedEx Home Delivery®.
Wrong Address fees: FedEx charge of Address Correction will be charged back to the customer (currently approximately $13.00).
FedEx Shipping Options
FedEx First Overnight®: first thing the next-business-day morning
US Postal Service (USPS)
For details on free Package Pickup, go to Schedule a Pickup. Available only with certain products and to certain domestic destinations. Insurance does not cover certain items. For details regarding claim exclusions, see Sections 609.4.3 (Non-payable Claims), 609 (Filing Indemnity Claims for Loss or Damage), and 503.4 (Insured Mail) of the Domestic Mail Manual
While we bring every week fresh chocolates to our shipping center, it is possible that we may be out of stock of the particular praline that you desire. We will ship and match the missing item or packaging with the closest possible flavor and packaging. You can always contact us for further information.
Special gift packaging and corporate gift items
Some larger gift packaging items require more preparation and lead time. We will make our best effort to get the items to you quickly and with the least cost. You will be advised of the lead time if the gift is not shipped the next day. The gift packaging may vary depending on the availability of the exact packaging materials but is guaranteed to be the same value and quality.
Leonidas Satisfaction Guarantee:
Freshness, Quality, and Choices at Leonidas apply also in our Service. However, if for any reason your order does not meet with your satisfaction, contact us by email and enclose pictures for a prompt, courteous response. However, we cannot replace shipment when the damage is caused by FedEx/USPS or if the shipment was damaged after arrival, or if FedEx/USPS did not deliver on time/perform as contracted.
All orders placed before 10:00 am CST will be processed that same day. If your order is placed after 11:00 am CST, please allow 24 hours for processing. You need to ensure that someone is at shipment destination to receive the order - Leonidas is not responsible for loss or damages caused by shipment delays.
Warm temperature states:
Since temperatures vary across the country we may elect not to ship over a weekend to guarantee its arrival in premium condition. Therefore, we can not guarantee Monday deliveries in any order.From May 1st to October 1st and year-around to warm climates, such as AZ, FLA, TX, NM, LA, GA, Southern CA, we require overnight shipping.
Christmas and Valentines:
Christmas and Valentine may also extend the FedEx ground / USPS shipping times and we cannot guarantee them on-time performance. We are also subject to Force Majeure and issues that the shipping company may face. We apologize for any inconvenience this may cause you. During Valentine's and Holiday seasons, the order processing may take up to 3 days depending on the order backlog with FedEx ground shipments, but FedEx express shipments will be processed as a high priority.
Special and Shipping offers:
The periodic shipping offers are for FedEx Ground or Ground Home /USPS shipping only even when the marketing communication does not specify it. Leonidas reserves the right take up to 3 business days before sending out the shipments, depending on the order backlog.
Non-credit card payments and collection fees:
Leonidas approves payments also via check for qualified buyers. The buyer is responsible for all collection and legal fees if the payment is not submitted within the agreed time or the check has non-sufficient funds.